GENERAL TERMS AND CONDITIONS OF SALE
The prices of IDROSHOP products do not include VAT, and refer to purchases made online.
The prices shown may change without notice due to unexpected fluctuations in the cost of raw materials or production costs. In this case, refer to the prices displayed on the website www.idroshop.it
Discount codes are only valid for all non-discounted items.
2- PAYMENT TERMS
The payment methods available are:
– Advance bank transfer
– Credit card (Visa, Mastercard, American Express)
For customers with a consolidated commercial relationship, other conditions may be agreed.
All orders are subject to acceptance by IDROSHOP’s management.
3- SHIPPING, TRANSPORT AND DELIVERY TIMES.
Delivery is free for orders over €500.00 excluding VAT throughout Italy.
For lower-value orders, the fee varies according to the weight of the order.
We do not deliver to building floors.
For shipping to Europe, costs vary based on the weight of the items ordered. Delivery takes place within 2 to 5 days of shipping the order.
Orders are processed within 24/48 hours from when the order is received. The estimated delivery time in Italy is 24/48 hours from the moment the goods are entrusted to the courier. The delivery times indicated by the courier are indicative and may change depending on the area, the nearest branch and any strikes and/or protests. The aforementioned timings may vary for out-of-the-way or difficult-to-reach places, or due to unforeseeable circumstances.
The evening of the shipping date, the user will receive the package tracking number by email.
The indicated place of delivery cannot be modified after the order, if not allowed by the courier concerned.
Please refuse the delivery if the package is damaged or not intact. Accepting damaged packages relieves the seller of any liability.
The goods always travel on behalf of and at the risk of the buyer, therefore the seller is not responsible for deterioration, damage, delays, fines or other harm or damage of any kind that may occur during transport.
4- RIGHT TO RETURN AND EXCEPTIONS
IDROSHOP recognises the buyer’s right to return.
This right can be exercised within 14 days of receiving the goods by sending written notice to our customer service, which will be at your disposal to arrange a return, refund or replacement.
Shipping costs for returns are borne by the buyer. Reimbursement will take place using the same method used to make the payment net of shipping costs of €30.
The substantial integrity of the original goods and packaging is an essential requirement for exercising the right of withdrawal.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL: Ordering customised products and products made at the purchaser’s explicit request cannot be considered "mail-order sales" pursuant to the law governing sales made outside business premises, and therefore does not fall within this law’s scope of application. This excludes the right of withdrawal.
Any complaint must be addressed in writing to firstname.lastname@example.org
Any reproduction – even partial – of the site is prohibited.
All the texts, images, product data sheets and graphic elements of this site and their graphic layout are the exclusive property of BNBITALIA SRL and are protected by Italian and international laws, in particular those concerning copyright.
No reproduction of the site or parts of it may be used for commercial purposes, modified or incorporated into any other paper or digital publication.
The trademark and logo which appear on www.idro-shop.it are trademarks belonging to BNBITALIA SRL and cannot be used without the prior written consent of the brand owner.
This agreement is governed by Italian law. The user agrees that any claim or dispute against BNB ITALIA SRL shall be under the exclusive jurisdiction of the Court of Brescia.